Pet Requirements
Age Requirements
- Puppies: Puppies must be at least 4 months old and have completed their initial vaccinations before joining group walks. For younger puppies, we offer puppy visits for socialization and potty breaks.
- Senior Dogs: We are happy to walk senior dogs! Please inform us of any mobility or health concerns so we can adjust the walk to their comfort level.
Vaccinations
- All dogs must be up-to-date on their vaccinations, including:
- Rabies
- DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus)
- Bordetella (Kennel Cough) recommended for dogs joining group walks or indoor play sessions
- Proof of vaccinations may be requested before your dog’s first walk.
Flea and Tick Prevention
Dogs must be on a veterinarian-approved flea and tick prevention plan, especially during warmer months. This helps keep all dogs safe and comfortable.
Health and Behavior
- General Health: Dogs should be in good health and free of any contagious conditions. If your dog is recovering from an illness or injury, please notify us so we can take proper precautions.
- Behavior: For group walks, dogs should be well-socialized and comfortable around other dogs and people. If your dog is reactive or prefers to be alone, we recommend private walks.
- Aggression: We cannot accommodate dogs with a history of aggressive behavior toward people or other dogs. If you’re unsure about your dog’s behavior, please contact us to discuss options.
Leash Walking
Dogs must be comfortable walking on a leash. If your dog is still in training, please let us know so we can provide extra support during their walk. We also require all dogs to wear secure collars or harnesses with proper identification tags.
Indoor Facility Requirements
Dogs participating in indoor play sessions must be comfortable in a group environment and non-aggressive. The same vaccination, flea prevention, and behavior guidelines apply to indoor activities.
Special Needs
If your dog has any specific medical or behavioral needs, please inform us before their first walk. We are happy to accommodate dogs with disabilities, special diets, or other unique requirements to ensure they get the care they need.
General Information
What areas do you serve?
We currently offer dog walking services in the Kitchener-Waterloo region, including surrounding neighborhoods.
What is Pawtrips?
Pawtrip brings the doggy daycare experience right to your doorstep! We’re a mobile daycare and dog walking service, providing convenient, reliable care and adventures for your dog—all with pickup and drop-off included.
What services do you offer?
We offer:
- Group walks
- Private walks
- Indoor play sessions for bad weather days
- Pick-up and drop-off services
Scheduling and Booking
How do I book a dog walking session?
You can easily book a session by visiting our website, calling us, or sending an email. We also offer an online booking platform where you can schedule and manage your dog’s walks.
Can I schedule regular weekly walks?
Yes! Many of our clients book regular walks on a weekly basis. You can schedule recurring walks, so you never have to worry about rescheduling every week.
What is your cancellation policy?
We require that you give us at least 24 hours’ notice if you need to cancel a PawTrip or walk. Cancellations within 24 hours may incur a fee, depending on the circumstances.
Pick-up & Drop-off
How does the pick-up and drop-off service work?
We’ll come directly to your home to pick up your dog and bring them back after the walk. You don’t need to be home for us to pick up your dog, but we do need access to your home. We’ll work out a convenient arrangement with you, such as a key or entry code, if necessary.
What areas do you pick up from?
We pick up dogs anywhere in the Kitchener-Waterloo region. If you are outside our standard service area, please contact us to see if we can accommodate your needs.
Dog Walking Experience
How long are the walks?
We offer different lengths of walks to suit your dog’s energy levels and needs:
- 30-minute walks
- 60-minute walks
- Extended 90-minute adventures
Will my dog be walked in a group or alone?
It’s up to you! We offer both private walks and group walks. Group walks are a great way for your dog to socialize with other friendly dogs, while private walks provide one-on-one attention.
How many dogs are in a group walk?
For safety and comfort, we limit our group walks to no more than 10 dogs. This ensures each dog gets enough attention and stays safe during the walk.
What if my dog doesn’t get along with other dogs?
No problem! We offer private walks for dogs that prefer to be on their own or need special attention. Let us know about your dog’s preferences, and we’ll tailor our service to fit their needs.
Indoor Facility and Inclement Weather
What happens on rainy or snowy days?
On days with extreme weather (heavy rain, snowstorms, or intense heat), we have an indoor facility (Dogrink) where dogs can play, exercise, and socialize. Your dog will still get plenty of stimulation and fun, even when outdoor conditions aren’t ideal.
Where is your indoor facility located?
Our indoor facility is located within Kitchener-Waterloo. 200 Spring Valley Road Kitchener will be using the facility on inclement weather days.
What activities are available at the indoor facility?
At our indoor facility, we have space for free play, agility activities, and plenty of toys to keep your dog entertained. It’s a great way for your dog to stay active while staying dry and safe indoors.
Health and Safety
Do you walk dogs of all sizes and breeds?
Yes, we are happy to walk dogs of all breeds and sizes. We’ll make sure your dog’s walking experience is tailored to their size, temperament, and energy level.
What if my dog has special needs or health issues?
We can accommodate dogs with special needs. Let us know any important details about your dog’s health, medications, or mobility issues, and we will ensure they receive the care they need during their walk.
Are you insured?
Yes, Pawtrips is fully insured for your peace of mind. The safety and well-being of your dog are our top priorities. DOG CPR TRAINED AND FIRST AID
Do you provide water and treats during walks?
Yes, we always bring water on walks and can provide treats if you’d like. If your dog has any dietary restrictions, please let us know in advance, and we will follow your preferences.
Pricing & Payments
How much do your services cost?
Our prices vary depending on the type and length of walk. Please visit our website or contact us directly for a detailed price list and package deals.
Do you offer any discounts or package deals?
Yes, we offer discounted rates for clients who book multiple walks per week or purchase monthly packages. Contact us to learn more about our special offers.
What forms of payment do you accept?
We accept major credit cards, debit cards, and e-transfers. Payment is due at the end of each week or month, depending on the plan you choose.